ADT Solar Under Fire: Customer Lawsuit and Mounting Complaints Cast Shadows on Solar Installation Practices
A recent lawsuit and escalating negative feedback on the Better Business Bureau (BBB) raise concerns about ADT Solar’s practices. The August 2023 lawsuit by Charles Carlson alleges improper solar panel installation leading to roof damage and system underperformance. ADT Solar denies wrongdoing, but the case and widespread customer complaints point towards potential issues with installation quality and customer service. Consumers considering ADT Solar for their solar needs should approach with caution and conduct thorough research.
| Complete Date | Case | Citation | Court | Short Summary |
|---|---|---|---|---|
| August 2023 | Carlson v. ADT Solar, LLC | N/A | U.S. District Court for the Southern District of Texas | Customer (Charles Carlson) alleges negligent solar panel installation, causing roof damage and system inefficiency. |
| Ongoing | Early litigation stage | N/A | N/A | Case outcome currently uncertain. |
Key Concerns:
- Improper Installation: Lawsuit claims faulty installation caused roof damage and potential safety hazards.
- System Performance: Carlson alleges the solar panels underperform expectations.
- Customer Complaints: Multiple BBB complaints raise concerns about poor customer service, installation delays, and system quality issues.
ADT Solar’s Response:
- Denies all allegations of wrongdoing in the lawsuit and BBB complaints.
- Maintains commitment to providing high-quality products and services.
Consumer Considerations:
- Be aware of the ongoing lawsuit and numerous customer complaints before engaging with ADT Solar.
- Conduct thorough research, including independent reviews and BBB reports, to assess potential risks.
- Seek quotes from multiple solar installers for comparison and transparency.
- Prioritize reputable companies with proven track records of quality installations and customer satisfaction.
Disclaimer: The lawsuit and BBB complaints are not definitive proof of wrongdoing. However, they raise valid concerns and warrant prudent consumer caution while considering ADT Solar for solar installation needs.
